[Infographic] Onet Logistique satisfaction survey results
More than 8 out of 10 customers are satisfied with the services provided by Onet Logistique, including 42% who are very satisfied. This is the result of a satisfaction survey carried out at the end of 2024 among all our customers.
Regular satisfaction measurement
Onet is committed to a transparent and responsible relationship with its customers. As part of this commitment, we regularly measure customer satisfaction, as demonstrated by the latest survey conducted by Onet Logistique at the end of 2024. The aim of these surveys is to assess the level of satisfaction of our customers, to identify the strong points to be maintained and to target our areas for improvement.
Things to remember
of customers are satisfied with their relationship
with Onet Logistique
are satisfied with the commercial offers, and in particular with their technical relevance.
- Handling exceptional requests and operational management of teams are strengths emphasized by our customers.
- Onet Logistique is perceived as an available, responsive company, whose agents' know-how is recognized by our customers.
- Each barometer is the subject of a concrete action plan to improve the least satisfactory points.
- Priority actions to meet their expectations even more effectively: optimizing our reporting and monitoring documents, communicating more about our innovations, and anticipating and advising more and more.
Discover the survey results in an infographic
Nearly 1/4 of our customers responded to the survey.
Do you have a project in mind?
Our Onet Logistique experts are at your disposal to answer all your requests for information or quotes.