Cleanliness & service
Hotel cleaning: putting prevention at the heart of performance
In a hotel sector where rigor, speed and quality are daily concerns, the prevention of occupational risks has become a major issue. Onet Cleaning and Associated Services, a specialist in hotel cleaning, places the health and safety of its teams at the heart of its strategy.
Here's a look back at an innovative approach implemented with PREVILINK Santé au travail, and a testimonial from Matthieu Privat, Branch Manager of Onet Cleaning and Associated Services Paris Hôtellerie, illustrating how prevention is becoming a lever for sustainable performance.
Safety and service quality : the same goal
In the hotel industry, the cleanliness and comfort of the premises directly affect customer satisfaction. But behind this requirement lies a demanding daily routine for the staff: fast-paced work, awkward postures, repetitive movements, use of chemicals or handling of equipment. These are all risks that must be controlled to guarantee not only safety, but also the quality of the service provided.
For Onet Cleaning and Associated Servicesprevention is not a regulatory constraint, it's a core value. It is based on the conviction that trained, committed and safe teams work better and longer.
A participative prevention approach
To make safety an integral part of everyday life, Onet Cleaning and Associated Services , in partnership with PREVILINK Santé au travail, has launched a series ofparticipative awareness-raising workshops.
Their aim: to involve every employee in a practical "risk hunt", carried out directly on site, in hotel establishments.
These workshops are based on a simple and effective approach:
- Observe everyday actions to identify risk situations;
- Analyze causes together and suggest improvements;
- Share best practices based on field experience.
This fun, collaborative approach enables teams to become aware of their working environments, freely discuss any difficulties encountered and collectively find solutions for working safely.
It's been a real success: getting people to adopt preventive measures on a daily basis means improving safety for all.
For Matthieu Privat, these workshops perfectly illustrate the spirit of the prevention approach adopted by Onet Cleaning and Associated Services : "We've seen our agents adopt the right reflexes, understand the meaning of instructions and share their feedback. This change in attitude is a real collective victory". These exchanges have strengthened cohesion between agents, supervisors and site managers. They also served to enhance the value of the teams, whose know-how and daily vigilance are essential to the success of each service.
Safety culture :
a lever for sustainable performance
At Onet Cleaning and Associated Services, prevention is not isolated from operational issues: it is a strategic pillar. A safe working environment encourages concentration, rigor and the quality of professional gestures. In this way, safety becomes a performance factor for teams and customers alike.
The company relies on a comprehensive system:
- regular training tailored to the hospitality industry;
- targeted field actions based on identified risks;
- and local managerial support, to ensure day-to-day implementation.
This pragmatic approach is in line with a logic of continuous improvement and team empowerment.
Tangible results in the field
The effects of these actions are tangible. Trained operatives adopt safer gestures, better anticipate risks and share their best practices more widely. Supervisors observe greater cohesion and responsiveness to unforeseen events.
The "risk hunt" approach has enabled us to identify simple but effective solutions: repositioning equipment, adapting postures, improving signage and rethinking the organization of certain tasks. All these adjustments, taken together, help to reduce the risk of accidents and fatigue, while enhancing the quality of the service provided.
The key role of local management
The success of such an approach hinges on the mobilization of managers in the field.
Present with teams on a daily basis, they translate prevention principles into concrete actions, ensuring that good practices become reflexes.
Local management is the key to prevention. It is team leaders who, by listening and setting an example, create the conditions for safe and efficient working." This human approach, based on dialogue and recognition, helps to anchor safety in the team culture.
A shared vision of excellence
The collaboration between Onet Cleaning and Associated Services, PREVILINK and hotel establishments demonstrates that it is possible to combine prevention, quality and social performance. By involving staff in the process, the company is transforming safety into a collective project, a source of motivation and pride.
The benefits are many:
✅ fewer incidents,
✅ improved working conditions,
✅ greater customer satisfaction,
✅ and stronger employee commitment.
Prevention, the driving force behind collective progress
In a constantly evolving sector, Onet Cleaning and Associated Services proves that concrete, participative, embodied prevention can be a real driver of sustainable performance.
The workshops and the "risk hunt" are not just tools, they symbolize a vision where safety, quality and respect for people progress together.
For Matthieu Privat and his teams, prevention is not an end in itself, but a state of mind: that of a company that makes safety a shared value and a lever for collective success.
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