The Administrative Delegation: Interview with Caroline FIERET

Administrative outsourcing is one of the four business areas of Onet Logistique & Production. Our teams support industrial clients in managing their administrative operations, with expertise in the aerospace and defense sectors. Caroline Fieret, manager of the Saint-Exupéry site in Colomiers, tells us about her teams’ responsibilities and how they are organized.

How would you explain administrative delegation to someone who isn't familiar with this process?

For an industrial client, administrative outsourcing involves entrusting an Onet Logistique & Production team with the management of certain administrative activities necessary for the client’s operations. We handle these tasks in accordance with the client’s procedures, requirements, and agreed-upon deadlines, so that the client’s teams can focus on their core business.

Our role is to make their daily lives easier by ensuring that cases are handled thoroughly, that follow-up is reliable, and that operations meet client expectations.

What tasks does the client entrust to Onet Logistique & Production?

Our services vary depending on each client’s needs. They may include file management, order processing, data updates, document archiving, or the provision of training kits.

In particular, we are involved in several areas of activity:

• Airbus, ALU: managing and providing the equipment and materials needed for training.
• Safran Helicopter Engines: Processing sales orders in SAP and coordinating purchase orders with partner Safran Canada.
• Airbus, CDM: Management of the archiving of aircraft certification files, including verification of their indexing in the archive databases.
• Airbus, MHNTA: Security Clearance Management at Airbus.

We also provide other clients with services such as blueprint archiving, full-scale drafting, document printing, access management, and IT support and troubleshooting. Managed by other site managers, these activities meet the same standards of precision, traceability, and adherence to deadlines.

Could you give three specific examples of tasks you perform on a daily basis?

A prime example is the management of certifications at Airbus. We receive the training attendance records, verify that the necessary prerequisites have been met, and then issue the corresponding certifications. This task requires a high degree of precision, a thorough understanding of Airbus’s training processes, and the ability to respond quickly to urgent requests. Clients can thus entrust us with all the administrative follow-up associated with this process.

A second example is the processing of sales orders for Safran Helicopter Engines. We receive customer orders via email and enter them into SAP after verifying that they comply with the agreed-upon terms of sale. The customer relies on us to ensure consistency between sales quotes, received orders, and the applicable terms.

Finally, we handle the preparation and distribution of training kits. We stock the necessary materials and coordinate the printing of documents with a local partner. Based on the session schedule, we then prepare the kits for the trainers and arrange for their delivery to Toulouse or shipment to our international subsidiaries. The goal is to ensure that every trainer has the right materials, in the right place, at the right time.

How is your team organized, and what is each person's role?

Since 2007, we have had offices located near our clients to accommodate the teams responsible for these services. This “ex situ” approach allows clients to maintain their own workspaces while benefiting from teams located close to their facilities. Our offices also enable us to provide services to clients who are geographically farther away.

Teams are organized by client, with assignments and priorities defined according to the needs of each contract. Each employee is responsible for a specific area and handles and monitors their own cases.

Team leaders coordinate activities, distribute the workload, and help employees resolve issues. They also serve as the point of contact with the client to monitor the client’s expectations and adjust priorities accordingly.

Finally, regular communication allows us to share information, anticipate deadlines, and coordinate mutual support to ensure service continuity.

Customer satisfaction guides our work every day. By ensuring the reliable handling of their administrative tasks and tailoring our organization to their needs, we help improve their performance.