The SNCF Gares & Connexions customer satisfaction barometer praises the quality of the services provided by our teams in stations.
How proud we are to discover the results of the September 2023 wave of the SNCF Gares & Connexions Customer Satisfaction barometer!
Three of the stations where our teams work have been singled out in this ranking. As the cleaning service provider for these stations, we are proud to contribute to their performance.
Monaco Monte-Carlo station was ranked 1st in the SNCF network for the "Well-being in stations" pillar, with an exceptional score of 9.40/10! Customers particularly praised the station's cleanliness, comfort and safety measures.
Dijon and Metz stations come in 1st and 3rd respectively for Promise 3 "Cleanliness and safety"!
Well done to Bruno Babilas' team at Monaco Monte-Carlo station, and to Bruno Veynachter's teams at Dijon and Metz stations, who work professionally every day to enhance the quality of the passenger experience.
The passenger experience
at the heart of SNCF's concerns
This barometer is SNCF Gares & Connexions' main tool for measuring perceived quality. Customers are interviewed face-to-face in stations and rate the station from 0 to 10 on 7 service promises.
This constant monitoring illustrates the importance SNCF places on the quality of the passenger experience.
It's true that stations are an integral part of the lives of millions of passengers.
Whether you're waiting for a train, looking for information about your journey or the town where you're staying, or stopping off to work, the station is a great place to experiment with the innovative solutions that the SNCF intends to create for passengers.
New experiences have their place, whether digital or not. As a place of passage and social connection, the station is becoming a veritable catalyst for innovation in terms of uses and experiences.
SNCF Gares & Connexions' ambition is to accelerate the creation of living areas at the heart of stations and strengthen human connections.
The quality of our cleaning services obviously contributes to this objective, and our Onet Cleaning and Associated Services teams intend to do their part by constantly improving the quality of our services.
We would like to thank our customer SNCF Gares & Connexions for the trust they have placed in us.
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Our experts Onet Cleaning and Associated Services are at your disposal to answer all your requests for information or quotes.