9 out of 10 customers satisfied with the services provided by Onet Reception , including 1/3 very satisfied. This is the result of a satisfaction survey carried out in 2023 among all our customers.

Regular measurement of satisfaction

Onet is committed to a transparent and responsible relationship with its customers. As part of this commitment, we regularly measure customer satisfaction, as demonstrated by the latest survey conducted by Onet Reception in 2023. The purpose of these surveys is to assess the level of satisfaction of our customers, toidentify the strengths to be maintained and to target our areas for improvement.

Things to remember :

• 87% of customers are satisfied with their relationship with Onet Reception , including 50% who are very satisfied.
• Onet Reception is perceived as a company that listens to its customers, is expert and responsive, and whose hosts and hostesses' know-how is recognized by our customers.
• Each barometer is the subject of a concrete action plan to improve the least satisfactory points.

Priority actions to meet their expectations even more effectively: optimize our reporting and monitoring documents, step up control of services and further improve our handling of malfunctions.

Discover the survey results in an infographic