99% of visitors are satisfied with our services!

With the aim of constantly improving our services, Onet Reception regularly conducts surveys among end-users of its services (visitors, customers, employees).

The aim is to understand their level of satisfaction and better determine their needs and expectations in terms ofcorporate hospitality services.

Over 800 people responded to our latest survey. The results show that 99% of visitors are satisfied with the service provided byOnet Reception. They particularly appreciate the know-how and interpersonal skills of our hosts and hostesses.

The meaning of our approach

Since product and service characteristics alone are no longer enough to make the difference, Onet has placed the user experience at the heart of its approach. It has become an essential element. That's why Onet Reception wants to offer an ever better, more personalized customer relationship, thanks to dialogue and satisfaction assessment tools.

Steps in setting up the survey

In order to systematically measure visitor and/or occupant satisfaction, Onet Reception has set up a satisfaction assessment campaign:

• A tablet is made available to visitors and occupants at our customers' sites.
• The hosts are responsible for inviting users to complete the satisfaction questionnaire and share their appreciation of the services provided.
• At the end of the campaign, a personalized summary is presented to our customers with an associated action plan. This collaborative approach enables Onet to continuously optimize the reception experience.