EUROTUNNEL: How are Onet's teams performing during the health crisis?

Since 2016, Onet Propreté & Services agents have been providing cleaning services at the Coquelles site in France and the Folkestone site in England, as well as on the shuttles linking the two countries. During the health crisis, Onet Propreté & Services teams had to adapt in order to carry out their missions in compliance with the rules aimed at protecting agents & customers.

KNOWING HOW TO ADAPT AND RETHINK THE WAY WE WORK

New cleaning devices...

7 days a week, 24 hours a day, 365 days a year, shuttles link France and England via the Channel Tunnel. During the containment period, the number of shuttles was reduced, but activity did not cease. This meant that procedures had to be adapted and new systems put in place. Working in partnership with Eurotunnel teams, Onet rethought cleaning operations, changing processes and increasing frequency. Disinfection procedures have been introduced to target contact points such as doors and washrooms. All Onet employees were equipped with masks, gloves and bottles of hydro-alcoholic gel.

New health measures...

For passengers, in order to respect distances, on all freight trains, where only trucks travel, walls have been installed in the car reserved for drivers. On passenger shuttles, passengers are no longer allowed to leave their vehicles during the journey, to avoid contact. For Onet employees using vehicles on the site, a new rule has been introduced: only 2 people per car, the driver in the front and the passenger in the opposite rear seat. Vehicles have been fitted with dispensers for hydro-alcoholic gel, disinfectant and virucide wipes.

PROVIDE TRUCK DRIVERS WITH AN OPTIMAL WELCOME

Dedicated space.

During the health crisis, Eurotunnel mobilized to offer truck drivers new services. A dedicated building has been set up, giving them free access to sanitary facilities, showers and rest and catering areas. During opening hours, from 6 a.m. to 10 p.m., 2 ONET agents are on hand to disinfect the premises. At each visit, the showers are cleaned and all contact points are disinfected.

Positive feedback from staff

In order to gather feedback on this new service, a guest book has been set up. It contains nothing but positive comments thanking the staff. On the strength of this initial success, this service, which was intended to be temporary, will be extended.