Passenger services: Onet Airport Services extends its expertise at Charles de Gaulle Airport for its customer Air France
Thanks to its expertise in baggage logistics, within baggage sorters and on the ramp at the Roissy Charles de Gaulle hub, Onet Airport Services is extending its services for its customer Air France within the operations of terminal 2E, serving Air France passengers and staff.
Our teams are playing a new, essential role in customer service and operational management for check-in assistance and baggage handling in the arrivals hall, known respectively as "EDAC" and "SAB".
Check-in assistance provided
by Onet Airport Services
To guarantee passenger satisfaction and operational excellence, Onet Airport Services provides a wide range of check-in assistance services at Terminal 2E.
Our EDAC agents are responsible for :
- The installation of wayfinding barriers at check-in to guide passengers,
- Supplying check-in counters with labels and other materials, to facilitate the work of Air France staff,
- Welcoming passengers to pick up and deliver oversized baggage and pets to the aircraft,
- Pick-up of strollers at boarding gates for loading in the hold.
To effectively manage these activities, Onet Airport Services relies on technological tools developed in-house. These tools ensure fluid communication between our employees and the airline, traceability of our operations, and data collection and analysis for continuous improvement actions.
Tailor-made services for passengers
"La Première" and SkyPriority
Our teams provide personalized baggage handling for "La Première" and SkyPriority passengers. Our agents guarantee VIP service, with easy baggage check-in and direct transfer to the aircraft.
Management of the Baggage Claim Area (BCA),
key contact point for the travel experience
Efficient baggage room management is crucial to ensuring a smooth and successful travel experience. The primary objective is to guarantee absolute fluidity in the passenger experience. The services provided to passengers and the delivery of their baggage are carried out with particular attention. Our employees are trained in the specific requirements of these operations.
Onet Airport Services manages the baggage arrival hall and is responsible for the following tasks:
- Personalized baggage delivery by "La Première",
- Return of oversized luggage,
- Control of baggage return flows on arrival conveyor belts,
- Welcoming passengers and managing the replacement of damaged baggage
Arrival lounge agents play a vital role in making a positive impression on passengers. They ensure that the return process is fast, well-organized and hassle-free, reflecting the high level of service that characterizes the airline.
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