Case study : L'OCCITANE Group's Paris office entrusts its reception area to Onet

Onet Reception supervises and provides reception services for the L'OCCITANE Group offices in Paris.
On a daily basis, Onet hosts and hostesses welcome over 175 employees and visitors.

Onet ReceptionA source of efficiency and well-being for the L'OCCITANE Group:

The hosts and hostesses Onet Reception contribute to the efficiency of the L'OCCITANE Group teams thanks to their versatility:

  • Physical and telephone reception of customers and partners
  • Guidance and information for visitors and collaborators to the site and from other sites.
  • Coordination of general services: mail service, parking management, meeting room reservations, etc.
  • Hospitality management at the request of L'OCCITANE Group personnel: cab reservations, personalized service, event room management, etc.
  • Service provider management

In addition to these classic hospitality missions, our hosts and hostesses take part in the organization of more original missions:

  • Coordination of photo shoots featuring L'OCCITANE Group products

Organization of in-house events (breakfasts, after-work sessions) to strengthen ties between Group employees during special moments.

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Co-construction of the welcome program with the L'OCCITANE Group:

The service is supervised by Virginie Vanzieleghem, Operations Manager, and Sabrina Khabet, Operations Assistant, in close collaboration with L'OCCITANE Group teams. The reception system is not fixed throughout the year, but changes according to the workload and peaks in visitor numbers.

TheOnet Reception teams are highly committed and attentive to our needs. We benefit from a reception system tailored to the site's peaks of activity, regular and transparent monitoring, and increased responsiveness on the part of operations in the event of replacements.

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