[Infographic] Results of the 2023 satisfaction survey Onet Security
of our customers are satisfied with the services provided by Onet Security , with over 1/3 very satisfied.
This is the result of a satisfaction survey conducted in early 2023.
Regular measurement of satisfaction :
Onet is committed to a transparent and responsible relationship with its customers. As part of this commitment, we regularly measure customer satisfaction, as demonstrated by the latest survey conducted by Onet Security in early 2023. The purpose of these surveys is to assess the level of satisfaction of our customers,identify the strengths to be maintained and target our areas for improvement.
What you need to know from this study :
- 9 out of 10 customers are satisfied with the services ofOnet Security services, with more than 1/3 very satisfied.
- More than 8 out of 10 customers are satisfied with the relationship, including 42% who are very satisfied.
- Onet Security is perceived as an expert, efficient and responsive company, whose employees' know-how is recognized. Each barometer is followed by a concrete action plan designed to address the areas for improvement identified by our customers. Priority actions to meet our customers' expectations even more effectively: communicate more on innovations, anticipate and advise even more, and further improve service control.
Survey conducted among allOnet Security customers in January/February 2023. 79 customers responded to the survey.
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