Our health expertise

In 2021, Onet strengthened its position as a benchmark player in the healthcare sector, after winning and renewing several contracts in France and abroad.

In France, Onet has been on the market for over 30 years. BioMérieux, Institut Pasteur, and hospitals in Metz, Valenciennes and Montpellier are just some of the historic partners who have renewed their confidence in the company.

This year, contracts for Montpellier University Hospital (CHU) and Assistance Publique - Hôpitaux de Marseille (APHM) were renewed for four years. 

In Marseilles, Onet also won the contract for the Institut Paoli-Calmettes (IPC), for highly technical services, combined with the most stringent hygiene protocols associated with oncology. At the AP-HM, services are being extended to new areas: rooms, operating theatres, intensive care and neonatology.

Internationally, Onet is following the same dynamic. In Spain, the healthcare sector accounts for 27% of sales: Onet manages the cleanliness of 6 hospitals in the country, including Madrid's renowned Puerta de Hierro de Majadahonda Hospital, where 400 Onet agents work on a daily basis. At Brazil's Das Clinicas (HC) hospital in São Paulo, the largest public complex in Latin America, Onet Centro has renewed its cleaning services, which it has been providing since 1980, and doubled its building maintenance services, which it has been providing since 2014. Inside and out, Onet Centro now cleans and maintains the complex's 16 buildings, for the first time under a single five-year contract.

Digital and CSR: a must

"Our customers and prospects have no doubts about our ability to carry out our biocleaning missions", explainsKatia Alenda, Health Sector Business Manager. "But they need a partner capable of growing alongside them, offering a tailor-made service, able to guarantee the comfort of patients and residents, while ensuring the traceability of day-to-day activity. Digital technology and social and environmental responsibility (SER) are therefore at the heart of our markets ". And Onet is investing heavily in this area. 

In Brazil as in Marseille, digitalization was part of the specifications. Real-time release of rooms, operation and control of equipment... it improves the monitoring and responsiveness of teams in the event of an emergency or non-emergency intervention.

In São Paulo, Onet Centro has implemented digitalized monitoring of cleanliness by integrating the HC bed management system with its own hospital hygiene system, seeking greater agility, particularly in terminal cleaning for bed rotation.

In Marseille, operations are now carried out in conjunction with AP-HM's IT systems, and tools are currently being tested to improve the traceability of services.

This is also the case at the IPC. In addition, there are cobotised scrubber-driers for cleaning common areas, and autonomous domestic robots for cleaning automatic clothing dispensers for nursing staff and preventing contamination. Connected washrooms are also being tested to adapt cleaning to frequency of use.

On the CSR side, sustainable development gives priority to rational surfacedisinfection, with mechanical cleaning, use of electrolyzed water and steam, and chemical products reduced to a minimum. Top-of-the-range and 100% recyclable, the carts are equipped to ensure savings on water and consumables. They are also ergonomically designed to prevent musculoskeletal disorders.
In terms of social responsibility, Onet is also committed to the integration of people who are far from employment, who are trained for six months and then hired for vacant positions. These are just some of the commitments that enabled Onet to win these contracts.

People first

Just as training is essential for people entering the workforce, it is just as important for our teams. In addition to basic training (in good hospital practices, biocleaning, biological and infectious risks), Onet ensures that they are continuously upgraded, with assessments and a training plan tailored to the specific needs of health care establishments. And in Marseille, a regional training center is due to open its doors in January, complete with a reconstructed consultation area. Onet also relies on human support, with a management team that is as close as possible to its employees, and which demonstrated, if proof were needed, its full support during the health crisis, when staff were more than committed to their work. In Marseille since 2020, discussion groups have even been organized with the HR department and psychologists. " These are physically and mentally demanding jobs. Our employees deal with illness and death on a daily basis. We owe them the utmost respect for what they do," stresses Nicolas Garcia, director of the Onet Cleaning and Associated Services Santé branch in Vitrolles. " Training, discussion groups, top-of-the-range and innovative equipment are all part of it. Because the success of a business also depends on the well-being of our teams. "