Onet Receptionan expert in accompanying people with reduced mobility or disabilities

Because every visitor must be welcomed, and because some require special attention or an indispensable presence, our hosts and hostesses offer special assistance to those who need it. We have real expertise in transporting and assisting people with disabilities or reduced mobility (PHMR) at airports, railways and events.

Assistance, accompaniment, management of formalities, baggage transport... In addition to welcoming passengers, we offer them a full range of services. Pregnant women, senior citizens, people with motor, visual, hearing or mental handicaps, our reception agents provide tailored assistance to these passengers.

From simple orientation aids to more extensive assistance, such as handling wheelchairs or lifting ramps, our teams make it easier for passengers to get around. Onet Reception simplify passenger travel.

A profession that puts people at the heart of service

Travel and events can be a source of stress for everyone. We are well aware of this, which is why our PHMR reception agents offer personalized care according to the type of disability, to enable all passengers to travel in the best possible conditions.

Our agents know what it takes to be at ease in any situation, and how to communicate with ease. Trained in disability issues, our receptionists stand out for their kindness, empathy and sense of service. These qualities are essential to offer passengers a pleasant experience and limit their apprehension during the journey.

Recognized airport expertise

Since 2008, Onet Reception has been accompanying numerous travelers throughout their airport journey. We offer a complete range of services:

• baggage check-in and mobility equipment,
• in the airport,
• handling administrative formalities and correspondence,
• boarding and disembarking the plane,
• escort to the terminal exit.

Over the years, Onet Reception has developed a very high level of expertise in airport environments. Our teams are equipped with all the resources needed to provide quality service, such as forklift vehicles, vans, wheelchairs, etc.

We regularly monitor technological developments to find the most appropriate PHMR solutions.

PHMR reception at airports requires extremely precise time management. Our agents' days are punctuated by take-offs and landings. They have to be highly organized and responsive to ensure that passengers are settled in as soon as the plane touches down.

The work carried out byOnet Reception teams is essential to the smooth running of airports. In 2021, more than 36,656 people benefited from our support services at Marseille Provence airport...

To benefit from the PHMR service, you need to inform your airline of your need for assistance when you book your flight, and at least 48 hours before departure. Airports have dedicated call centers, and if you go to one of them at least 2 hours before your flight's departure, an agent will come and help you. 

A service tailored to railway environments

You can also benefit from our PHMR support in rail environments. The service begins as soon as the passenger arrives at the station, and continues until he or she has boarded the train. On arrival at their destination, customers are accompanied from their seat on the train to their exit, or to their connection if they have to take another train.    

Our reception staff are specially trained to enable people with reduced mobility or disabilities to travel by train with peace of mind. All our agents have been made aware of the various rail risks, and have obtained a certificate proving their suitability to work in stations. Their perfect knowledge of the station's architecture also helps guarantee the quality of the services they provide.

On a daily basis, our teams use a variety of tools to facilitate the transport and assistance of people with disabilities or reduced mobility. Depending on requirements and the type of train, they can requisition a portable or elevating ramp.

As with PHMR reception at airports, time management is of the utmost importance. Our agents must scrupulously respect train departure and arrival times, so as to be able to seat or welcome passengers in the best possible conditions.

To book your PHMR service, you need to register on Accès Plus, the SNCF reservation service. The service is free of charge. As soon as the reservation is made, at least 48 hours before the train's departure time, the service is guaranteed. However, customers must meet 3 conditions: book at least 48 hours before the train's departure time, arrive at the kiosk at least 30 minutes before the train's departure, and have a maximum baggage weight of 15 kilos.

Making events accessible: a major challenge for Onet Reception

Building on our expertise in welcoming people with reduced mobility at airports and railways, we now offer a range of services for welcoming people with reduced mobility at events. It's vital that people with disabilities or reduced mobility are able to enjoy the events offered by the organizer in complete safety.

Our teams adapt to the nature of the event (conferences, festivals, sporting events, etc.). The expertise and diverse skills of our hostesses and hosts enable us to tailor our services to the needs of our customers. We provide our agents with the material resources they need to offer spectators the best possible support.