Baggage Logistics Management at a Hub
Business Aviation
Precision, coordination, and reliability in every movement
In an environment owhere punctuality, discretion, flexibility, and quality of service are crucial, Onet Airport Services supports business aviation stakeholders with a range of services FBO directly tailoredtailored to the operational.
For more than 20 years, we have been supporting the airport in Biarritz Airport in the operation of its businessbusiness aviation, by coordinating ground operations and welcoming passengers and crews, as well as all related services.
Every project involves multiple stakeholders, very tight deadlines, and high expectations. Our organization is designed to ensure seamless coordination of operations, personalized service, and complete control over ground services.
Our goal: to offer a premium, secure, and perfectly synchronized experienceat every stopover.
VIP Reception & Passenger Service
A premium experience from the very first interaction
In business aviation, every interaction contributes to the perceived quality of service. Passengers’ expectations focus as much on the smoothness of the journey as on the discretion, availability, and personalization of the service.
Our teams provide:
- Personalized Service for passengers,
- Guidance all the way to the device,
- Management Priority of luggage,
- Coordination of transfers by land,
- Handling specific requests (catering, security, preferences).
This structure ensures seamless, personalized service at every stage of the passenger journey.
It ensures a level of service that meets the standards of thebusiness aviation, while offering operators the responsiveness, discretion, and flexibility expected in a premium environment
Let's work together to offer a premium experience to passengers.
Turnaround & FBO Services
Responsiveness and precision to support your operations
Turnaround operations turnaround in business aviation require seamless coordination among all parties involved, a high degree of adaptability, and flawless execution in order to meet punctuality requirements and last-minute .
Our teams provide:
- Aircraft Perimeter Security,
- Coordination of aircraft movements and parking,
- Technical Services Management (GPU, ASU, cleaning),
- Fuel coordination with suppliers,
- Cabin cleaning as needed,
- The operational link to the cockpit.
This organizational structure ensures seamless coordination of ground operations and a high level of responsiveness to last-minute changes. It helps ensure a smooth turnaround, maintain flight punctuality, and guarantee service continuity, without compromising on quality.
Let's work together to optimize your operations in an FBO environment.
Crew Support
Making Crew Members' Daily Lives Easier
In an environment o decisions must be made quickly, the crew must be able to rely on coordination that is that is reliable, responsive, and perfectly coordinated.
Our teams provide:
- The Operational Briefing,
- Arranging Transportation and Lodging,
- Tracking time slots,
- Administrative and Documentary Assistance,
- Handling Specific Requests.
This structure centralizes communication and streamlines coordination among crews, partners, and operational teams. It reduces friction points, improves responsiveness, and allows crews to focus fully on their mission.
Let's make it work together to operations for your crew’s's
Supervision and Coordination of FBO Operations
Manage every step and coordinate all stakeholders
The success of a business business aviation depends as much on constant supervision as it does on seamless coordination among all parties involved with the aircraft.
Operational Oversight
Our teams ensure :
- The real-time operational tracking of movements,
- Preparedness and the management of contingencies,
- The monitoring of the smooth running of operations,
- The adherence to the operational schedule,
- The overall management of each movement.
Operational Coordination
At the same time, our teams are responsible for:
- The coordination of partners FBO,
- The organization of technical services,
- The coordination of work around the aircraft,
- The communication between crews, service providers, and partners,
- La handling last-minute adjustments.
This organizational structure ensures that operations are perfectly synchronized, minimizes wait times between different services, and enables operators to perform their duties smoothly, responsively, and in accordance with businessbusiness aviation.
Gain greater visibility and control over your FBO operations
QSSE Supporting Operational Performanceoperational performance
Ensure operational safety; continuously improve
In business aviation, service quality depends on flawless operational execution. Our QSSE is built on a culture of prevention, a decentralized organizational structure, and continuous improvement directly tied to the realities on the ground.
Every piece of feedback, every operational observation, and every specific situation contributes to the ongoing improvement of our procedures, work methods, and practices, with the goal of sustainably enhancing safety, service quality, and operational performance.
This approach helps ensure safer operations, better risk management, and a level of quality that meets the requirements of businessbusiness aviation.
Let's work together to create a reliable and sustainable premium experience.
Our organization directly contributes to:
Quality of Service
Punctuality
Discretion
Coordination
Continuity
Security
A Relationship of Trust
Business Continuity
In business aviation, performance hinges on the ability to anticipate every move, coordinate all services, and deliver a premium experience at every stage of the journey. It is this commitment that sets Onet Airport Services apart.
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Please note that we will not process requests from private individuals.
