Outsourcing hospitality services: a valuable asset for companies
As the first point of interaction for visitors and employees, the reception area reflects the company's identity. That's why it's a good idea to outsource it to a professional receptionist.
For companies wishing to make use of this service, several questions arise: how does outsourcing work, what are its advantages, but also the pitfalls to avoid?
How does outsourced reception work?
What is hospitality outsourcing?
Outsourcing is a process that is particularly well-suited to the hospitality industry. How it works is simple: the company decides to entrust an external service provider with a task previously carried out by its in-house staff. The service provider has proven expertise in its field, and makes it available to the company, which becomes its customer. In practice, the service provider and the customer enter into a mutual commitment by signing an outsourcing contract, which sets out the obligations of each party.
The service provider assesses the company's needs and proposes a customized solution. In fact, consulting plays an important role in the added value offered by the service provider, as does the management, monitoring and reporting of the service. The service provider is also committed to confidentiality with regard to the company's information.
For its part, the customer provides the service provider with all the information it needs to carry out its mission.
What tasks can be performed by an outsourced receptionist?
On the customer's premises, outsourced receptionists provide information to visitors and assist the company's staff. On a daily basis, their tasks are versatile: administrative management, mail, concierge services, reservations, logistics...
In sensitive industrial environments (healthcare, petrochemicals, energy, metallurgy, aeronautics), they must strictly apply customer procedures.
Onet receptionists are selected for their strengths and interpersonal skills: discretion, organizational skills, mastery of office automation tools, foreign language skills, experience.
In addition, initial and ongoing training is essential to maintain and renew skills.
Why are more and more companies turning to service providers to outsource their reception?
The benefits of outsourced reception
Outsourced reception services enable companies to concentrate fully on their core business, by delegating reception management to experienced professionals.
Receptionists have the skills and expertise needed to offer a quality service, reinforcing a company's brand image. They enable companies to benefit from a professional and personalized welcome, provided by specialists who enhance the company's image and values. Receptionists are trained to deliver a positive experience to visitors and customers, helping to build customer loyalty and strengthen the company's reputation.
What's more, outsourcing reception services is economically advantageous, as it avoids the need to hire and train additional staff. It reduces operating costs, eliminating the need to invest in recruitment, training and management of in-house reception staff. As a result, the company makes significant savings while benefiting from a high-quality service. Outsourced reception services offer greater time flexibility, which is particularly well suited to companies with variable reception needs.
Onet's expertise in hospitality
Service is an integral part of our DNA Onet Reception. We offer each and every one of our customers a tailor-made service, as close as possible to their needs. Our vision of hospitality is above all human. Our hosts and hostesses are a real link between people. Their mission: to make everyday life easier and improve the quality of life at work. We have developed 3 areas of expertise: physical and telephone reception, reception in sensitive and industrial environments, and general services assistance.
Every day, our hosts and hostesses welcome visitors, guide them and answer their questions. They simplify employees' daily lives by managing mail and parcels, meeting rooms, parking and travel. They also provide expert support in various areas: general services, administration, marketing, communication and sales. Last but not least, they bring well-being to employees, with concierge services and the management of employee benefits and lost and found.
Onet reception in a few figures :
Risks to be avoided when outsourcing reception services: beware of illegal labor lending
Illegal labor lending: 3 points to check
According to Article L. 8241-1 of the French Labor Code, illegal labor lending is a " profit-making operation whose sole purpose is to lend labor ".
Here are the points to check to avoid an outsourcing service being qualified as illegal labor lending:
- Invoicing
To be legal, the loan of labor must be non-profit-making for the lending company. The lending company may only invoice the user company for :
- Employee salaries,
- Social security charges,
- Business expenses.
The lending company cannot therefore make a profit on the loan of labor.
External service providers must be paid on a flat-rate basis: a fixed fee is paid, not a number of hours worked.
- Framing
Thelending company retains hierarchical authority over its employees throughout their assignment. Even if they work on the user company's premises, external employees have no subordinate relationship with the user company or its representatives. This must be explicitly stated in the contract between the 2 companies.
- Mission objective
The purpose of the assignment must be to carry out a precise and clearly defined task. The purpose of external employees is to carry out this task, which requires specific know-how or technical skills. They may also be there to pass on this know-how. In all cases, the know-how or technical skills used to carry out the task must be unambiguously stipulated in the contract.
Penalties for illegal labor lending
These sanctions can be penal or administrative.
Penalties for illegal labor lending can be up to 2 years' imprisonment and a €30,000 fine. For legal entities, the fine can reach €150,000. Other penalties may include a ban on carrying out certain professional activities, exclusion from public contracts, and publication of the judgment in newspapers.
Administrative sanctions can range from withdrawal of public subsidies to temporary closure of the company.
What will tomorrow's hospitality look like?
New challenges and in-depth transformation
With the spread of telecommuting and the multiplication of digital tools, our lifestyles and our relationship with work are changing. This transformation is both rapid and profound.
In both the private and professional spheres, people are increasingly connected. The mass of data exchanged is growing daily, and information management is becoming ever more fluid.
Against this backdrop, hospitality professions are also set to evolve. Between personalization and digitalization, tomorrow's reception will offer a working environment adapted to the individual needs of each employee.
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