All about hospitality management
Within the company,hospitality management stafflook after the well-being of visitors, users and employees. They simplify their lives by offering a wide range of additional local services.
In this way, hospitality management meets the needs of employees looking for well-being in the workplace. It also meets today's business needs, with staff possessing specific skills: versatility, adaptability, digital skills...
On a daily basis, he contributes to the smooth running of the site and makes the company a place of exchange.
Our vision of hospitality management
In hospitality management, people are at the heart of everything we do. Indeed, the primary mission of hospitality management is to welcome visitors and employees. The aim is to provide them with a positive experience, from the moment they arrive on the premises until they leave their workspace. So it's not just about the first few minutes spent on site.
Hospitality management considers hospitality in the broadest sense of the term. This isOnet Reception 's philosophy: to consider the hospitality environment as a place for exchanging, sharing and conviviality.
To bring this place to life, certain human qualities are essential. A positive attitude and real empathy will be particularly appreciated on a daily basis. Likewise, active listening, responsiveness and the ability to make suggestions. Indeed, the hosts and hostesses in charge of hospitality management do their utmost to provide a good brand image and pleasant working conditions for the site's users.
They respond to their requests and must also be able to anticipate them. Indeed, it sometimes happens that a need exists, but the person doesn't know how to express it.
Theefficiency of Onet Reception teams can make all the difference
A thorough understanding of needs is a significant part of hospitality work. It requires versatility and specific skills. Adaptability to the company is therefore very important.
Each structure is unique, with its own operations and objectives to which it must conform. The aim, however, remains the same: to make employees' day-to-day lives easier, and to contribute to the smooth running of thecorporate hospitality system.
What are thehospitality manager 's corporate missions?
Their aim:
resolve difficulties that can hamper employee productivity, such as an Internet connection problem.
As guarantors of corporate well-being, hospitality management hostesses and hosts perform a wide variety of tasks:
- They welcome new arrivals and ensure their comfort, offering them something to drink, for example.
- They guide them around the premises and put them in touch with their contacts.
- As essential links in the company's security-safety chain, hostesses and hosts must know how to ensure a safe reception and be able to alert security agents if necessary.
- Their daily tasks include mail and parcel management, telephone assistance and secretarial support.
- Another key point is the management of reservations for meeting rooms and private areas.
- They can also make observation rounds to check equipment (printer loaded with paper, window properly closed...).
Additional services can also be offered to employees according to their specific needs. These include concierge services and meal delivery. This also includes the organization of occasional events or participation in company functions.
To work in hospitality management, you need to master the Pack Office and have a good command of the English language. But these are not the most important skills.
When recruiting, Onet Reception looks first and foremost for a profile, not experience. We focus on people skills. These qualities are crucial, because the well-being our teams bring to our visitors and employees will enable the company to improve its efficiency and performance.
Hospitality management enables you to adapt to a changing environment
The health crisis has accelerated theevolution of our lifestyles and working habits. After the open space and collaborative working, telecommuting and digitalization have profoundly transformed our relationship with work. The business world is increasingly connected, and information management is becoming ever more fluid. New tools enable us to be more efficient, more flexible and to save time. Competing with telecommuting and the flex office, the office is no longer the only place to work. Many employees have found themselves freed from the commutes, traffic jams and other constraints of "face-to-face" work.
Some companies are currently finding it difficult to get their employees to return to their site. To ensure that this return is not seen as a punishment but as an added value, it must offer real benefits. Hospitality management, with the full range of services it offers employees and site users, can act as a positive lever. " It brings teams together in a working environment adapted to their personal and professional needs. The company is no longer just a place to work, but becomes a place to live in its own right," analyses Myriam Znaty-Cohen.
Another fundamental concept of hospitality management according to Onet Reception is equality of service. Thehospitality manager takes equal care of everyone on site. Visitors and in-house staff alike enjoy the same level of service and benefits.
" The hospitality management professions are constantly evolving and expanding. Far from being static, they are constantly reinventing themselves to meet changing needs," notes Florence Bigé. " But despite all these variations, the human dimension remains at the heart of these now indispensable professions. That 's why, at Onet Reception, we see hospitality management as one of the professions of the future.
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