Corporate hospitality: how to choose the right service provider?
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Welcoming and guiding, simplifying day-to-day tasks, providing expert support - these are all essential services for your company's image and the well-being of your visitors and occupants. For greater efficiency and real management comfort, some companies choose to invest in the specific know-how of a corporate reception service provider. But how can you be sure of choosing the right one? Here are a few pointers.
The visitor's experience begins with the welcome they receive. It will determine the image they form of the company. Indeed, each company has its own specificities and operating methods. For our teams of corporate hospitality experts, the organization of an efficient welcome can be broken down into three main services:
- Physical and telephone reception,
- Hospitality in sensitive and industrial environments
- General services assistance.
What is the definition of hospitality?
Greeting is the process by which a company establishes initial contact with various interlocutors, be they visitors, customers, suppliers or even employees. It plays a crucial role in building a positive relationship with these people, and in conveying the company's image, which is often seen as the company's showcase. Reception can take several forms: physical reception, where the caller is received in person by a receptionist; telephone reception, where contact is established via a telephone call. This first interaction is often decisive, as it gives the caller a first impression of the company.
The quality of this welcome helps forge a positive relationship, reinforcing the overall perception of the company.
The main corporate hospitality services
Physical and telephone reception
The role ofreceptionist in a company, whether physical and/or telephone, involves guiding and informing visitors. As such, it requires excellent physical presentation, excellent communication skills, adaptability and stress management. Whether by voice during a telephone call or by physical presentation, callers or visitors will be able to form an opinion about the company and its general organization in a matter of seconds.
Onet Reception draws up a diagnosis of each customer's needs and challenges in order to precisely define the profile of the candidates to be selected.
The profile will be selected according to :
- Organizational skills,
- His discretion,
- Similar experience in another position,
- Mastery of the office automation environment,
- Mastery of a specific language.
In addition, the implementation and monitoring of a training plan in line with the skills required for the mission guarantees professional, consistent and high-quality services. The training plan includes e-learning or face-to-face training, either at the branch or at the referenced organization.
Hospitality in sensitive and industrial environments
Due to the nature of their risks, sensitive and industrial environments are subject to very strict protocols to guarantee secure environments.
- Cheers,
- Petrochemicals,
- Energy,
- Metallurgy,
- Aerospace/defense,
- Heavy and high-tech industries.
They are also synonymous with standards, rigor and high standards. Our hostesses and receptionists are fully conversant with the activities of the customer sites where they work. This enables them to welcome and guide visitors according to established procedures. Finally, they make it easy for visitors to feel welcome, and make the experience of this reception protocol a pleasant one.
Finally, thanks to the Onet Group's expertise in security and safety, we have developed a specific training program. This enables us to raise our employees' awareness of the security culture in sensitive and industrial environments.
General services assistance
The tasks of general service support staff involve ensuring day-to-day logistics within a company. Daily logistics may include :
- Administrative management,
- Supplies management,
- Logistics,
- Concierge service,
- The mail,
- Miscellaneous reservations,
- Setting up meeting rooms,
- Catering order,
- And any other logistical request.
Finally, thanks to their versatility, excellent interpersonal skills and keen sense of listening and service, our agents play a strategic role in the day-to-day life of the company. They enable the site's employees to work in the best possible conditions.
Why delegate your company's hospitality management to a service provider?
Delegating your company's reception to an external service provider is a wise choice. There are several reasons for this:
Focus on your core business
Faced with fierce competition, companies are constantly on the lookout for performance and optimization. By entrusting the management of its reception and the various problems it can generate to a qualified service provider, the company frees itself from the constraints of this essential but recurring and time-consuming function. As a result, they can concentrate on their core business and enjoy real management comfort.
When they are first assigned to one of our customers' sites, our staff undergo training for their new position. This training is essential if they are to master not only the specific features of the site, but also the techniques, procedures and tools required to successfully carry out their assignments. It also enables them to immerse themselves in the customer's culture and business sector.
Gaining in quality
As the first essential step in building - and maintaining - a business relationship, reception requires efficient, tailor-made service. It is essential to the smooth running of a business. Outsourcing the management of your company's reception services means investing in specific know-how. It's also a guarantee that your visitors will be perfectly welcomed, informed and guided.
Reporting, regular checks and monitoring, satisfaction surveys, 24/7 access to the customer portal, etc. Our tools, some of which have been developed in-house, make the service clear to our customers. They automate the administrative tasks of our hostesses and hosts.
Control costs
A service provider tailors its solutions precisely to its customer's needs and expectations, whether recurring or one-off. By adapting to the specific needs of each company, Onet Reception provides its customers with proven flexibility.
Greater operational flexibility
Corporate hospitality companies operate in a highly competitive market. To remain attractive, they are obliged to regularly adjust the cost of their services, just as they must constantly reinvent themselves to remain competitive. This guarantees that the companies that call on them will benefit from a quality service invoiced at the right price.
How to choose the right hosting agency?
To ensure that your hospitality provider perfectly meets your company's needs, it's essential to identify all your hospitality requirements in advance. This means asking the right questions:
- Will the assignment be a one-off or a longer-term project?
- What tasks will be entrusted to existing staff?
- What will be their scope of intervention?
- What's the expected time span?
- What kind of outfits does the selected partner offer for hostesses and hosts?
Another point to consider is the reputation and credentials of the host provider in question.
As well as being able to offer a range of quality services, the host provider must also have a thorough understanding of the company's human resources policy and the various internal issues involved. These skills will enable them to propose solutions adapted to the company's reality.
The Onet Reception hostess agency is part of a stable group with 150 years' experience in corporate services. Our business is based on people, where, more than anywhere else, the quality of our services is founded on the reliability of our teams and qualified management, supported by standardized tools and processes.
Onet, a different vision of corporate hospitality
Hospitality is not just an image business. It provides services of real operational utility, likely to create intelligent connections between the company's various stakeholders. Hospitality also focuses on the quality of human relations and the need for efficient, attentive service. Onet's receptionists are true ambassadors, reflecting the value of the company in the service of your brand.
Thanks to their expertise and the wide range of tasks they carry out, they'll make your day-to-day life easier, and contribute to the smooth running of your site, as well as to the productivity and well-being of your teams.
Shareholders, occupants, customers, prospects, applicants, suppliers, partners... Every visitor has the potential to contribute to your company's performance. With this in mind, our hosts and hostesses will welcome and guide them with professionalism, kindness and discretion.
At the same time, their perfect knowledge of your company's site and organization means they can simplify your employees' day-to-day work. By managing mail and parcels, travel in France and abroad, meeting and catering rooms, parking lots, etc.). Immersed in your environment, they will develop their own specific knowledge and expertise, enabling them to support you as closely as possible to your needs:
- Technical support,
- General services,
- Administrative,
- Marketing,
- Communication
- Commercial.
Last but not least, they take care of everyone's well-being by managing lost and found, employee benefits and concierge services. All our offers are developed with a resolutely customized approach. They will ensure that your reception is the start of a deeply human relationship, combined with genuine digital developments for greater efficiency and effectiveness.
Our ambition: to share our sense of service, the hallmark of a distinctive welcome for your "guests".
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